Inbound/Outbound Customer Service, PPC, Website Building and Management – RJ Flooring

TBG Group assist RJ Floor Store and RJ Flooring in website management and growth strategies

TBG Group assist RJ Floor Store and RJ Flooring in website management and growth strategies

RJ Flooring was a luxury flooring company with a showroom based in Swindon. The company provides high-quality, bespoke engineered wood, herringbone and other flooring types to homes and businesses up and down the country. RJ Flooring also sold high-quality flooring and flooring products via their e-commerce website.

RJ Flooring was a luxury flooring company with a showroom based in Swindon. The company provides high-quality, bespoke engineered wood, herringbone and other flooring tyres to homes and businesses up and down the country. RJ Flooring also sold high-quality flooring and flooring products via their e-commerce website.

Campaign Objective and Project Background

As a busy Sole Trader, Robert Jones, owner of RJ Flooring and RJ Flooring Specialists, was often out most of the day proving an expert service to his customers. Often leaving the website and its related marketing channels unattended. Rob came to TBG Group with the need to outsource his website management as well as the desire to obtain new business.

Before working with TBG Group, Robert struggled to upload new flowing products to his e-commerce website. His lack of time to dedicate towards his company’s marketing activities meant that new business was scarce. When turning to TBG Group, Rob wanted us to manage the development and products on his website as well as generate new leads via a Pay-Per-Click Campaign.

As a busy Sole Trader, Robert Jones, owner of RJ Flooring and RJ Flooring Specialists, was often out most of the day proving an expert service to his customers. Often leaving the website and its related marketing channels unattended. Rob came to TBG Group with the need to outsource his website management as well as the desire to obtain new business.

Before working with TBG Group, Robert struggled to upload new flowing products to his e-commerce website. His lack of time to dedicate towards his company’s marketing activities meant that new business was scarce. When turning to TBG Group, Rob wanted us to manage the development and products on his website as well as generate new leads via a Pay-Per-Click Campaign.

rj-flooring-logo

Services Provided:

Website Build/Management

Full website builds from initial wireframing and domain setup all the way to ongoing Search Engine Optimisation, we can help at any stage of your website’s development timeline.
Learn More

Inbound/Outbound Customer Service

Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.
Learn More

Website Build/Management

Full website builds from initial wireframing and domain setup all the way to ongoing Search Engine Optimisation, we can help at any stage of your website’s development timeline.
Learn More

Inbound/Outbound Customer Service

Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.
Learn More

Pay Per Click (PPC)

We can manage and improve existing PPC Campaigns on Google/Bing Ads or define new campaign structures that suit your budget, goals and timescales.
Learn More

Pay Per Click (PPC)

We can manage and improve existing PPC Campaigns on Google/Bing Ads or define new campaign structures that suit your budget, goals and timescales.
Learn More
We really appreciate the patience and effort TBG Group withheld when facilitating the new content additions for our website. We also thanked for their professional recommendations which have greatly improved the user experience across all of our webpages – cannot fault the team at TBG Group!
Sarah Richards
Director - Alexander Swan Insurance
We really appreciate the patience and effort TBG Group withheld when facilitating the new content additions for our website. We also thanked for their professional recommendations which have greatly improved the user experience across all of our webpages – cannot fault the team at TBG Group!
Sarah Richards
Director - Alexander Swan Insurance

Project execution

Content was provided to our web development team and was quickly repurposed onto its desired page utilising the same layout and formatting present in existing webpages for consistency. Throughout this stage, TBG Group ensured all content was optimised for SEO ranking as well as ensuring it was easily accessible for both mobile and tablet viewership.

A new navigation bar structure was introduced, along with our recommendations to categorise each fleet of service by Alexander Swan’s target customer types (Window Cleaners, Landlords, Personal, Commercial Businesses) TBG Group also carried out an extensive review of the Alexander Swan website, factoring in key elements such as user experience, SEO compatibility and more before compiling a list of our recommended changes. After the changes were signed off, our team of developers got to work on the agreed changes which involved some of the following:

  • Removing and re-inserting relevant, higher quality images
  • Shifting testimonials higher
  • Introducing more visually rich elements to enhance look and feel

Project execution

Content was provided to our web development team and was quickly repurposed onto its desired page utilising the same layout and formatting present in existing webpages for consistency. Throughout this stage, TBG Group ensured all content was optimised for SEO ranking as well as ensuring it was easily accessible for both mobile and tablet viewership.

A new navigation bar structure was introduced, along with our recommendations to categorise each fleet of service by Alexander Swan’s target customer types (Window Cleaners, Landlords, Personal, Commercial Businesses) TBG Group also carried out an extensive review of the Alexander Swan website, factoring in key elements such as user experience, SEO compatibility and more before compiling a list of our recommended changes. After the changes were signed off, our team of developers got to work on the agreed changes which involved some of the following:

  • Removing and re-inserting relevant, higher quality images
  • Shifting testimonials higher
  • Introducing more visually rich elements to enhance look and feel

Results

With the agreed changes actioned upon, TBG Group sat down with Sarah and Lisa Richards to review the front in its entirety before officially signing off all changes.

Thanks to TBG Group, the newly inserted content has meant that new and existing customers of Alexander Swan can find all the information they need on their latest service offerings with partners Tenant Screening Ltd.

The new and improved navigation bar layout has allowed for prospective customers to easily identify the right areas of the website to visit with clearly labelled menu pages depending on job role/business type. The easier accessibility means that users are less likely to drop off the website before finding the right information they need. Generating further leads for Alexander Swan and their team.

Results

With the agreed changes actioned upon, TBG Group sat down with Sarah and Lisa Richards to review the front in its entirety before officially signing off all changes.

Thanks to TBG Group, the newly inserted content has meant that new and existing customers of Alexander Swan can find all the information they need on their latest service offerings with partners Tenant Screening Ltd.

The new and improved navigation bar layout has allowed for prospective customers to easily identify the right areas of the website to visit with clearly labelled menu pages depending on job role/business type. The easier accessibility means that users are less likely to drop off the website before finding the right information they need. Generating further leads for Alexander Swan and their team.

Get in touch

Whatever your query is – we’re here to help. Speak to our experienced team by submitting a form below.

Get in touch

Whatever your query is – we’re here to help. Speak to our experienced team by submitting a form below.

More projects