Inbound/Outbound Customer Service

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Your greatest assets are your customers because without customers there is no company. Let us can help you care for and nurture them.

At TBG Group, we understand that exceptional customer service is the heart of any successful business. That’s why we provide a flexible phone-based inbound and outbound customer service solution for both short-term projects and ongoing programmes that are tailored to meet your specific business needs. Whether you’re looking to enhance your customer support, fill resource gaps or expand your reach to potential clients, our team of highly trained professionals is here to support you every step of the way.

Experience and Expertise

With years of experience in the industry, we have refined our processes and methodologies to deliver exceptional results consistently.

Scalability

As your business grows, our customer service solutions can effortlessly scale to meet the increasing demands of your clients.

Data Security

We take data security seriously and employ robust measures to ensure the confidentiality and privacy of your customer information.

Cost-Effectiveness

Outsourcing your customer service needs to us can save you time, resources, and money, allowing you to focus on core business activities.
customer-service-agent

Get in touch

Our team is ready to discuss your requirements, understand your goals, and create a customised campaign that will drive tangible results. Contact us now! 

customer-service-agent

Get in touch

Our team is ready to discuss your requirements, understand your goals, and create a customised campaign that will drive tangible results. Contact us now! 

Your greatest assets are your customers because without customers there is no company. Let us can help you care for and nurture them.

At TBG Group, we understand that exceptional customer service is the heart of any successful business. That’s why we provide a flexible phone-based inbound and outbound customer service solution for both short-term projects and ongoing programmes that are tailored to meet your specific business needs. Whether you’re looking to enhance your customer support, fill resource gaps or expand your reach to potential clients, our team of highly trained professionals is here to support you every step of the way.

Experience and Expertise

With years of experience in the industry, we have refined our processes and methodologies to deliver exceptional results consistently.

Scalability

As your business grows, our customer service solutions can effortlessly scale to meet the increasing demands of your clients.

Data Security

We take data security seriously and employ robust measures to ensure the confidentiality and privacy of your customer information.

Cost-Effectiveness

Outsourcing your customer service needs to us can save you time, resources, and money, allowing you to focus on core business activities.

Get in touch

Get in touch

Partner with us and witness the positive impact of outstanding inbound and outbound telephone customer service on your business’s success. Contact us today for a free consultation!

Partner with us and witness the positive impact of outstanding inbound and outbound telephone customer service on your business’s success. Contact us today for a free consultation!

Read our case studies

Explore our other Telephone Marketing Services

appointment-setting

Appointment Setting​

Quality, qualified appointments created with your key decision makers by engaging in intelligent, open and honest, non-scripted conversations. We will fill your diary with genuine, interested prospects.

Compliance Checks

A robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first.

appointment-setting

Appointment Setting​

Quality, qualified appointments created with your key decision makers by engaging in intelligent, open and honest, non-scripted conversations. We will fill your diary with genuine, interested prospects.

Compliance Checks

A robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first.

lead-generation

Lead Generation

Engage with the correct decision maker at their level to establish opportunities within your chosen sector. We use intelligent non-scripted conversations to maximise your success rate and dramatically increase ROI.

data-build

Data Build

Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists. 

lead-generation

Lead Generation

Engage with the correct decision maker at their level to establish opportunities within your chosen sector. We use intelligent non-scripted conversations to maximise your success rate and dramatically increase ROI.

data-build

Data Build

Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists. 

data-cleanse

Data Cleanse​

Our agents have extensive experience in conducting telephone-based data cleansing, profiling and enhancement work for our clients across a wide range of both consumer as well as B2B sectors in the United Kingdom and overseas. 

data-enrichment

Data Enrichment

Using legacy data, newly sourced lists, online-research, fresh build, or a combination of all, our team can create high-quality, cleansed, profiled data for your sales and marketing initiatives and programs.

data-cleanse

Data Cleanse​

Our agents have extensive experience in conducting telephone-based data cleansing, profiling and enhancement work across a wide range of both consumer and B2B sectors in the UK and overseas. 

data-enrichment

Data Enrichment

Using legacy data, newly sourced lists, online-research, fresh build, or a combination of all, our team can create high-quality, cleansed, profiled data for your sales and marketing initiatives and programs.

company-profiling

Company Profiling

Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.

contact-nurturing

Contact Nurturing

Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.

company-profiling

Company Profiling

Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.

contact-nurturing

Contact Nurturing

Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.

event-marketing

Event Marketing

Fill exhibitions, conferences, seminars and webinars with interested prospects. We can handle with the creation and supplying of event marketing material as well as generating awareness in advance.

surveying

Surveying

Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.

event-marketing

Event Marketing

Fill exhibitions, conferences, seminars and webinars with interested prospects. We can handle with the creation and supplying of event marketing material as well as generating awareness in advance.

surveying

Surveying

Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.

data-sourcing-broking

Data Sourcing/Broking

We will work with you to understand your exact dataset needs and then leverage our network of trusted data providers to obtain the best suited purchased data to match your campaign needs.

sms-marketing

SMS Marketing

We will work with you and ensure that everything is taken care from launching and optimising your first campaign to helping to formulate an on-going message strategy or cross-channel strategy.

data-sourcing-broking

Data Sourcing/Broking

We will work with you to understand your exact dataset needs and then leverage our network of trusted data providers to obtain the best suited purchased data to match your campaign needs.

sms-marketing

SMS Marketing

We will work with you and ensure that everything is taken care from launching and optimising your first campaign to helping to formulate an on-going message strategy or cross-channel strategy.

customer-service-agent

Inbound/Outbound Customer Service

Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.

customer-service-agent

Inbound/Outbound Customer Service

Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.