Compliance Checks

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Compliance Checks

The TBG Group offer a robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first. Our expert team can help ensure you maintain compliance through an effective and proven client contact programme.

Regulated businesses must actively place the interests of their clients at the centre of their sales and marketing plans. This is furthered by the FCA’s Consumer Duty, which places an obligation on businesses to show that they are adhering to the recently updated Consumer Duty pillars. Under the Consumer Duty regulations, firms must ensure the following:

  • That they act in good faith
  • They take steps to avoid foreseeable harm to customers
  • They enable customers to pursue their financial objectives

The TBG Group can record and evaluate your client’s product knowledge whilst also assessing whether customers have been treated fairly. We also raise and resolve queries recognised during the programme and quickly identify risks while providing a full audit trail for compliance purposes. Our internal compliance and quality management is second to none in the marketplace.

Trust and Reputation

We achieve thousands of customer and client calls every week, delivering countless qualified sales leads into our clients pipelines.

Regulatory Compliance

Demonstrating a dedication to treating customers fairly can lead to smoother regulatory audits and foster positive relationships with regulatory authorities.

Risk Mitigation

Using a TCF contact programme to promptly address customer complaints and resolve issues can help mitigate potential risks and legal disputes. By quickly identifying and resolving customer concerns, businesses can avoid negative publicity and reputational harm.

Improved Customer Retention

By promptly and effectively addressing customer concerns, a TCF programme can contribute to increased customer retention. When customers are treated with respect and feel valuded, they are less likely to switch to a competitor.
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Get in touch

Our team is ready to discuss your requirements, understand your goals, and create a customised campaign that will drive tangible results. Contact us now! 

Compliance Checks

The TBG Group offer a robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first. Our expert team can help ensure you maintain compliance through an effective and proven client contact programme.

Regulated businesses must actively place the interests of their clients at the centre of their sales and marketing plans. This is furthered by the FCA’s Consumer Duty, which places an obligation on businesses to show that they are adhering to the recently updated Consumer Duty pillars. Under the Consumer Duty regulations, firms must ensure the following:

  • That they act in good faith
  • They take steps to avoid foreseeable harm to customers
  • They enable customers to pursue their financial objectives

The TBG Group can record and evaluate your client’s product knowledge whilst also assessing whether customers have been treated fairly. We also raise and resolve queries recognised during the programme and quickly identify risks while providing a full audit trail for compliance purposes. Our internal compliance and quality management is second to none in the marketplace.

Trust and Reputation

We achieve thousands of customer and client calls every week, delivering countless qualified sales leads into our clients pipelines.

Regulatory Compliance

Demonstrating a dedication to treating customers fairly can lead to smoother regulatory audits and foster positive relationships with regulatory authorities.

Risk Mitigation

Using a TCF contact programme to promptly address customer complaints and resolve issues can help mitigate potential risks and legal disputes. By quickly identifying and resolving customer concerns, businesses can avoid negative publicity and reputational harm.

Improved Customer Retention

By promptly and effectively addressing customer concerns, a TCF programme can contribute to increased customer retention. When customers are treated with respect and feel valuded, they are less likely to switch to a competitor.

Get in touch

Get in touch

Whatever your query is – we’re here to help. Speak to our experienced team by submitting a form below.

Whatever your query is – we’re here to help. Speak to our experienced team by submitting a form below.

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