Telephone Marketing Services

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Engage senior decision markers and create opportunities

Engage senior decision markers and create opportunities

tbg-headphones

Since our establishment in 2012, The Business Generation Group (TBG Group) have been the experts in high-quality B2B Lead Generation and Business Intelligence gathering. 

We have engaged with all manners of decision makers from CEO’s of Multinational Corporates and Local Governments through to SMEs and the self-employed, making our knowledge well varied.

Whether it be Lead Generation, Appointment Setting, Data Cleansing & Enrichment or more, we have the experts you need to help scale your business and deliver results.

tbg-headphones

Let's get started - choose the right service for you

appointment-setting

Appointment Setting​

Quality, qualified appointments created with your key decision makers by engaging in intelligent, open and honest, non-scripted conversations. We will fill your diary with genuine, interested prospects.

Compliance Checks

A robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first.

appointment-setting

Appointment Setting​

Quality, qualified appointments created with your key decision makers by engaging in intelligent, open and honest, non-scripted conversations. We will fill your diary with genuine, interested prospects.

Compliance Checks

A robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first.

lead-generation

Lead Generation

Engage with the correct decision maker at their level to establish opportunities within your chosen sector. We use intelligent non-scripted conversations to maximise your success rate and dramatically increase ROI.

data-build

Data Build

Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists. 

lead-generation

Lead Generation

Engage with the correct decision maker at their level to establish opportunities within your chosen sector. We use intelligent non-scripted conversations to maximise your success rate and dramatically increase ROI.

data-build

Data Build

Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists. 

data-cleanse

Data Cleanse​

Our agents have extensive experience in conducting telephone-based data cleansing, profiling and enhancement work across a wide range of both consumer and B2B sectors in the UK and overseas. 

data-enrichment

Data Enrichment

Using legacy data, newly sourced lists, online-research, fresh build, or a combination of all, Our team can create high-quality, cleansed, profiled data for your initiatives and programs.

company-profiling

Company Profiling

Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.

contact-nurturing

Contact Nurturing

Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.

company-profiling

Company Profiling

Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.

contact-nurturing

Contact Nurturing

Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.

event-marketing

Event Marketing

Fill exhibitions, conferences, seminars and webinars with interested prospects. We can handle with the creation and supplying of event marketing material as well as generating awareness in advance.

surveying

Surveying

Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.

event-marketing

Event Marketing

Fill exhibitions, conferences, seminars and webinars with interested prospects. We can handle with the creation and supplying of event marketing material as well as generating awareness in advance.

surveying

Surveying

Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.

data-sourcing-broking

Data Sourcing/Broking

We will work with you to understand your exact dataset needs and then leverage our network of trusted data providers to obtain the best suited purchased data to match your campaign needs.

sms-marketing

SMS Marketing

We will work with you and ensure that everything is taken care from launching and optimising your first campaign to helping to formulate an on-going message strategy or cross-channel strategy.

data-sourcing-broking

Data Sourcing/Broking

We will work with you to understand your exact dataset needs and then leverage our network of trusted data providers to obtain the best suited purchased data to match your campaign needs.

sms-marketing

SMS Marketing

We will work with you and ensure that everything is taken care from launching and optimising your first campaign to helping to formulate an on-going message strategy or cross-channel strategy.

customer-service-agent

Inbound/Outbound Customer Service

Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.

customer-service-agent

Inbound/Outbound Customer Service

Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.

Struggling to find what telephone marketing solution you need for your business?

Struggling to find what telephone marketing solution you need for your business?

Whatever your query is – we’re here to help. Speak to our experienced team by submitting a form below.

Whatever your query is – we’re here to help. Speak to our experienced team by submitting a form below.

Our approach is simple and delivered in 3 easy steps

01.

Preparation

The preparation phase is the foundation of a successful campaign. During this stage, we will conduct an on-boarding session to discuss your business, products/services, campaign objectives and pain points along with persona building of targets you want to engage with. This will all be completed with a dedicated Account Manager, who will handle the day-to-day management of your campaign going forward.

02.

Execution

The execution phase is where the campaign comes to life. During this step, your dedicated Account Manager will review and monitor your campaign’s performance daily, manage the quality control, identify any trends or outcomes that are affecting performance.  These insights will help identify areas of improvement and enable us to make real-time adjustments if needed.

03.

Conclusion

The campaign conclusion phase marks the final step. Here, we will evaluate the campaign’s overall success based on the established objectives. We will analyse the data collected during the execution phase and measure the campaign’s effectiveness against key metrics and agreed goals.  During this review, will identify strengths and weaknesses, understanding what worked well and what could be improved. These insights will be valuable in refining the campaign for the future.

Read our case studies

Why choose TBG?

Transparency

We will communicate the results from your chosen campaigns as and when they happen, recommending improvements and changes when necessary.

Expertise

We have engaged with all manners of decision makers from CEOs of local governments and multi-national corporates through to SMEs and the self employed.

Versatile

We can help from the design and implementation of your website, through to web marketing management, email and social media campaigns, with telephone follow-ups and all the analytics in between multi-channel marketing.

Quality

We operate a Plan-Do-Check-Act culture to ensure that there is continual improvement in the delivery of our services. All calls are recorded and a sample reviewed for every campaign on an ongoing basis with the highest quality being benchmarked at all times

Transparency

We will communicate the results from your chosen campaigns as and when they happen, recommending improvements and changes when necessary.

Expertise

We have engaged with all manners of decision makers from CEOs of local governments and multi-national corporates through to SMEs and the self employed.

Versatile

We can help from the design and implementation of your website, through to web marketing management, email and social media campaigns, with telephone follow-ups and all the analytics in between multi-channel marketing.

Quality

We operate a Plan-Do-Check-Act culture to ensure that there is continual improvement in the delivery of our services. All calls are recorded and a sample reviewed for every campaign on an ongoing basis with the highest quality being benchmarked at all times
andrew-tbg

“We pride ourselves on developing sound, professional, long term, strategic relationships with our clients who see us as a vital extension to their own business enterprise.”

Andrew Careswell

Co-founder, CEO

Get in touch if you need help growing your business