Compliance Checks
The TBG Group offer a robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first. Our expert team can help ensure you maintain compliance through an effective and proven client contact programme.
Regulated businesses must actively place the interests of their clients at the centre of their sales and marketing plans. This is furthered by the FCA’s Consumer Duty, which places an obligation on businesses to show that they are adhering to the recently updated Consumer Duty pillars. Under the Consumer Duty regulations, firms must ensure the following:
- That they act in good faith
- They take steps to avoid foreseeable harm to customers
- They enable customers to pursue their financial objectives
The TBG Group can record and evaluate your client’s product knowledge whilst also assessing whether customers have been treated fairly. We also raise and resolve queries recognised during the programme and quickly identify risks while providing a full audit trail for compliance purposes. Our internal compliance and quality management is second to none in the marketplace.
Get in touch
Our team is ready to discuss your requirements, understand your goals, and create a customised campaign that will drive tangible results. Contact us now!
Compliance Checks
The TBG Group offer a robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first. Our expert team can help ensure you maintain compliance through an effective and proven client contact programme.
Regulated businesses must actively place the interests of their clients at the centre of their sales and marketing plans. This is furthered by the FCA’s Consumer Duty, which places an obligation on businesses to show that they are adhering to the recently updated Consumer Duty pillars. Under the Consumer Duty regulations, firms must ensure the following:
- That they act in good faith
- They take steps to avoid foreseeable harm to customers
- They enable customers to pursue their financial objectives
The TBG Group can record and evaluate your client’s product knowledge whilst also assessing whether customers have been treated fairly. We also raise and resolve queries recognised during the programme and quickly identify risks while providing a full audit trail for compliance purposes. Our internal compliance and quality management is second to none in the marketplace.
Get in touch
Get in touch
Whatever your query is – we’re here to help. Speak to our experienced team by submitting a form below.
Whatever your query is – we’re here to help. Speak to our experienced team by submitting a form below.
Explore our other Telephone Marketing Services
Appointment Setting
Quality, qualified appointments created with your key decision makers by engaging in intelligent, open and honest, non-scripted conversations. We will fill your diary with genuine, interested prospects.
Compliance Checks
A robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first.
Appointment Setting
Quality, qualified appointments created with your key decision makers by engaging in intelligent, open and honest, non-scripted conversations. We will fill your diary with genuine, interested prospects.
Compliance Checks
A robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first.
Lead Generation
Engage with the correct decision maker at their level to establish opportunities within your chosen sector. We use intelligent non-scripted conversations to maximise your success rate and dramatically increase ROI.
Data Build
Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists.
Lead Generation
Engage with the correct decision maker at their level to establish opportunities within your chosen sector. We use intelligent non-scripted conversations to maximise your success rate and dramatically increase ROI.
Data Build
Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists.
Data Cleanse
Data Enrichment
Using legacy data, newly sourced lists, online-research, fresh build, or a combination of all, our team can create high-quality, cleansed, profiled data for your sales and marketing initiatives and programs.
Data Cleanse
Our agents have extensive experience in conducting telephone-based data cleansing, profiling and enhancement work across a wide range of both consumer and B2B sectors in the UK and overseas.
Data Enrichment
Using legacy data, newly sourced lists, online-research, fresh build, or a combination of all, our team can create high-quality, cleansed, profiled data for your sales and marketing initiatives and programs.
Company Profiling
Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.
Contact Nurturing
Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.
Company Profiling
Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.
Contact Nurturing
Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.
Event Marketing
Fill exhibitions, conferences, seminars and webinars with interested prospects. We can handle with the creation and supplying of event marketing material as well as generating awareness in advance.
Surveying
Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.
Event Marketing
Fill exhibitions, conferences, seminars and webinars with interested prospects. We can handle with the creation and supplying of event marketing material as well as generating awareness in advance.
Surveying
Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.
Data Sourcing/Broking
We will work with you to understand your exact dataset needs and then leverage our network of trusted data providers to obtain the best suited purchased data to match your campaign needs.
SMS Marketing
We will work with you and ensure that everything is taken care from launching and optimising your first campaign to helping to formulate an on-going message strategy or cross-channel strategy.
Data Sourcing/Broking
We will work with you to understand your exact dataset needs and then leverage our network of trusted data providers to obtain the best suited purchased data to match your campaign needs.
SMS Marketing
We will work with you and ensure that everything is taken care from launching and optimising your first campaign to helping to formulate an on-going message strategy or cross-channel strategy.
Inbound/Outbound Customer Service
Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.
Inbound/Outbound Customer Service
Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.